Job Description
Mandatory Skills: ServiceNow - System Administration .
Location - Pune
Minimum Experience - 6 to 7 years relevant
Key Responsibilities:
- Administer and configure ServiceNow modules based on the situation.
- Coordinate and execute release management activities, ensuring compliance with organizational standards.
- Monitor platform performance and implement optimizations for stability and scalability.
- Should apply the patches & Data Management (Archival policies, audit policies )
- Collaborate with cross-functional teams to resolve issues and enhance workflows.
- Performance Tuning of the entire platform
There are 4 streams, based on the candidate experience their profile will be processed.
1.Release and Environment Management
a. Taking care of Deployment and release activities
b. Ensuring the platform up and running without any performance issues
2.Operations
a. Taking care of working on INCs submitted by the clients
b. Analyzing the PROD issues and addressing them
c. Actively engaging with customers for all the issues & fixes
3.Product Management
a. Involved in upgrade activities & co-ordinating with Engineering team
b. Apply patches on the plugins and applications
c. Performance & Tuning
4.SRE Automation
a. This needs more technical expertise as they want to analyze the existing platforms and automate wherever required
b. Provide innovative solutions on automating the daily tasks
i. Like Cloning automations
ii. Data cleanups
iii. Improvements on Data management (Especially on import sets )