Job Description
Experience - 5-7 years
Mandatory Skills: ServiceNow - SaaS.
Roles & Responsibilities.
- Design, develop, and configure ServiceNow applications, modules, and custom solutions across ITSM, ITOM, CSM, OMT, Custom/Scoped Applications and other business areas.
- Develop scripts, business rules, UI policies, script includes, and workflow automations using JavaScript, Flow Designer, Integration Hub, and Glide Scripting/APIs.
- Service Portal development using CSS, Ajax, HTML is must
- Build and maintain integrations with third-party systems using REST, SOAP, MID Server, and Integration Hub.
- Administer and maintain the ServiceNow platform, including user management, instance upgrades, cloning, and performance monitoring.
- Configure and manage CMDB, discovery, asset management, and other foundational ServiceNow components.
- Implement and optimize security roles, access controls (ACLs), and data policies to ensure platform security and compliance.
- Design and create reports, dashboards, and performance analytics to support business insights and decision-making.
- Troubleshoot platform issues, perform root cause analysis, and implement fixes to ensure system stability and reliability.
- Collaborate with business analysts, architects, and stakeholders to translate requirements into technical solutions and enhancements.
- Stay updated on new ServiceNow features, best practices, and platform innovations to drive continuous improvement and efficiency.
͏Do
Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness