Job Description
Mandatory Skills: ServiceNow - IT Service Management .
Experience: 5-8 Years .
Location: Mumbai
Role Overview: The ServiceNow Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow
Key Responsibilities:-
- Administer and configure ServiceNow modules (Incident, Problem, Change, CMDB, Knowledge, etc.).
- Develop and maintain ServiceNow workflows, business rules, UI policies, and client scripts.
- Manage user roles, groups, and access controls.
- Perform platform upgrades and patching while ensuring minimal downtime.
- Integrate ServiceNow with third-party tools and APIs.
- Monitor system performance and troubleshoot issues proactively.
- Maintain CMDB accuracy and ensure compliance with ITIL processes.
- Document configurations, customizations, and operational procedures.
Required Skills & Qualifications:-
- Strong experience with ServiceNow administration and configuration.
- Knowledge of ITIL framework and ITSM processes
- Proficiency in JavaScript, HTML, and CSS for UI customizations.
- Familiarity with ServiceNow scripting (client scripts, business rules, Glide API).
- Experience with ServiceNow integrations using REST/SOAP APIs.
- Understanding of CMDB structure and data integrity.
- Strong troubleshooting and problem-solving skills.
Preferred Qualifications: -
- Experience with ServiceNow ITOM, HRSD, or CSM modules.
- Knowledge of ServiceNow Performance Analytics and reporting.
- Exposure to ServiceNow Flow Designer and Integration Hub.
Certifications (Optional but Preferred):
- ServiceNow Certified System Administrator (CSA)- ITIL Foundation Certification.