ServiceNow CMDB Architect at Proziod Analytics

Job Description

Exp - 8 - 10 years
 

Location - Pune
 

Job Title - ServiceNow CMDB Architect

We require an experienced ServiceNow CMDB & CSDM Architect to define, design, and lead the implementation of an enterprise-grade CMDB aligned to Common Service Data Model (CSDM) for a regulated banking environment.
 

This role is accountable for establishing the CMDB architecture, service modelling standards, integration patterns, and governance framework that enable operational resilience, service impact transparency, and AI-enabled service management.
 

1. Key Responsibilities
 

• Define the enterprise CMDB and CSDM architecture, including:
  
  • Service models (business, application, technical services)
     
  • CI class hierarchy, relationships, and lifecycle states
     
• Lead the design and implementation of CSDM domains (Foundation, Design, Manage, Operate)
   
• Define service modelling standards for Tier-1 / critical banking services
   
• Architect Discovery and Service Mapping strategy for accurate dependency mapping
   
• Define integration and data ingestion patterns (IntegrationHub, APIs, MID Servers)
   
• Establish CMDB governance, including:
  
  • Data quality standards
     
  • Reconciliation and source-of-truth rules
     
  • Certification and audit controls
     
• Provide architectural oversight for CMDB usage across:
  
  • Incident, Change, Problem
     
  • ITOM, AIOps, and service impact analysis
     
• Produce architecture artefacts, standards, and design documentation
   
• Act as senior SME for stakeholders across Service Management, Architecture, Engineering, and Risk
   

2. Required Skills & Experience
 

• 7+ years of ServiceNow platform experience
   
• Deep expertise in:
  
  • CMDB architecture
     
  • CSDM implementation
     
  • Service modelling in large enterprises
     
• Strong hands-on knowledge of:
  
  • Discovery
     
  • Service Mapping
     
  • IntegrationHub / APIs
     
• Proven experience delivering CMDB in banking or regulated environments
   
• Strong understanding of:
  
  • CI lifecycle management
     
  • Operational resilience
     
  • Audit and control requirements
     
• ServiceNow certifications strongly preferred:
  
  • CSA
     
  • CIS – Discovery / Service Mapping
     
  • CSDM Architect / Practitioner
     

3. Deliverables & Success Measures
 

• Enterprise CMDB architecture aligned to CSDM
   
• Standardised service models adopted across Tier-1 services
   
• 95% CMDB data quality (completeness and accuracy)
  
  • Tier-1 services fully mapped with validated dependencies
     
  • CMDB embedded into incident, change, and resilience processes
     
  • Audit-ready CMDB with defined ownership and certification
    
     

4. Business Outcome
 

This role will establish a single, trusted CMDB foundation enabling:
 

• Faster and more accurate incident impact analysis
   
• Improved change risk management
   
• Operational resilience for critical services
   
• AI-ready service management and AIOps enablement