Job Description
Exp - 6 to 10 Yrs
Location - Pune/Hyderabad
Job Title - ServiceNow - Cloud Management Engineer
- Work as the Senior developer in the ServiceNow Discovery/ CMDB/ ITAM Development team contributing the development and Level 3 support.
- Design, configure and implement ServiceNow Discovery/ CMDB/ ITAM to accurately discover/ integrate infrastructure components across on-premises, cloud and hybrid components including servers, network devices, databases, storage, applications and cloud resources
- Develop, customize and optimize Discovery Probes, patterns and sensors to meet complex business and technical requirements. Should also have experience with ServiceNow to third party tools integration using but not limited to JDBC connections, REST APIs, manual imports, ServiceGraph/SG connectors etc.
- Collaborate with infrastructure, network, cloud and security teams to establish correct credentials, ports, firewall rules and MID Server requirements.
- Document technical design, runbooks and SPOs and provide knowledge transfers to functional and supports teams
- Candidate must have knowledge and hands on experience with all ServiceNow scripting- server side, client side, Probes/sensors, patterns, Identification rules, reconciliation rules, ACLs, CI class manager, table creation etc.
- Troubleshooting and Issue resolution- Should be able to help L2 team to support any ongoing investigation by analyzing discovery/ Mid Server logs, connectivity issues, credential failures, firewall restrictions. Conduct RCAs and provide permanent fixes.
- Service Mapping implementation and support- extend discovery into service mapping, configure service maps using patterns and dependencies. Should have hands on experience with top-down mapping, tag-based mapping, ML approach and dynamic CI grouping.
To be successful in this role, you should meet the following requirements: (MAX 8 Points)
- 6 to 10 Years of IT experience and 6+ years of hands-on experience in ServiceNow Discovery development as ITOM developer
- Well versed with CI class hierarchy, discovery probes/sensors, patterns, Update set hierarchy, data layer, flows, UI Action /policy, ACL’s, deployment, Integration, REST/SOAP integrations, CI Identification/reconciliation and all client and server-side scripting in best practice in ServiceNow.
- Experience with development and implementation of ServiceNow ITOM modules – Discovery, Service Mapping, JDBC integrations, REST/SOAP integrations, SG Connectors integrations with ServiceNow and debugging skills along with good process understanding on ITTOM modules.
- Should have ServiceNow certification (CSA, Discovery implementation specialist).
- Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills.
- End to End experience of ServiceNow based application design and implementation.
- Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
- Experience in L3 support along with platform upgrades.
- Good to have CSDM knowledge and experience