Mandatory Skills: Network Data Admin .
Experience: 3 to 7 Years (Service Assurance Engineer – Post-Deployment Support) & 7 to 12 Yrs (Service Assurance Engineer).
Job Description
Role: Service Assurance Engineer
- Industry: Network Operations/Service Assurance
- Skills & Expertise:
- Leading L3 NOC operations for Managed Router, Switches, Aps & WLCs devices along with routing & switching and WLAN domains
- Managing and guiding L1 & L2 engineers for incident resolution and escalation
- Hands-on experience in Routing & Switching (Cisco, Juniper & HPE), Wireless technologies (Cisco & Aruba) and F5 load balancer
- Monitoring and troubleshooting across Cisco XE/XR & Junos MX series Router, Switches, Cisco & Aruba Access Points, Cisco 9800 series WLCs & Cisco DNAC, F5 Load balancers.
- SLA/KPI compliance and operational governance
- Handling customer queries and escalations effectively and ensure timely response
- Vendor ecosystem & RMA: Cisco, Juniper, HPE OEMs
- Familiarity with IP MPLS (WAN & LAN), Wireless LAN and Data Centre operations
- Protocol Expertise
- QoS, DHCP, NTP, SNMP, SSH, IPSec
- Routing protocols: OSPF, EIGRP, BGP, STP, VTP
- Inter-company routing and packet flow analysis
B) Qualification & Certifications
- Education: Bachelor’s degree in Telecommunications/Computer Science/Engineering
- Certifications:
- ITIL Foundation
- CCNA/CCNP or equivalent
C) Must-Have Skills
- Hands-on experience on Ticketing tools like Service Now & Unified Desktop
- Strong understanding of IP MPLS network, Routing, Switching and Wireless technologies
- Incident management, change management, vendor management and escalation handling
- Ability to support and guide L1 & L2 engineers in resolving incidents
- Ability to conduct shift handovers with clear communication of ongoing incidents
- Operational discipline and adherence to SOPs
- Excellent communication and leadership skills for team coordination and customer handling
- Proficiency in reporting using Excel, PowerPoint & Power BI
͏Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness