Job Description
Mandatory Skills: IT Operations Management.
Experience: 5-8 Years.
Location - Gurguram
Responsibilities
- Develop and implement IT governance framework in line with organizational objectives
- Ensure IT projects are carried out in accordance with set standards, procedures, and guidelines
- Manage and coordinate IT governance activities and initiatives
- Monitor and evaluate IT performance to ensure process improvements
- Conduct risk assessments and implement risk management plans
- Liaise with stakeholders to make decisions for operational governance and strategic planning
- Ensure IT governance principles align with company policies and regulations
- Provide guidance and leadership to IT team members
- Identify and manage resources needed for the planning, development and delivery of specified information and communications systems services
- Monitor compliance with IT governance standards and regulations.
- Facilitate risk assessments and ensure appropriate risk management practices are in place.
- Collaborate with IT and business units to align IT initiatives with organizational goals.
- Manage the product implementation of existing clients adding new business or modifying current business
- Responsible for client outreach to “kick off” the product implementation/migration process
- Present project plan to client on product modules to be implemented per signed contract
- Set client expectations and define scope of product migration activities
- Responsible to educate client on best practices and guide them through the product migration phase
- Manage all communication with the client including conducting meetings and conference calls
- Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager
- Facilitates training needs, schedules client training and reports on training completed
- Ability to manage multiple projects concurrently with aggressive timeframes
- Complete projects within set timelines while mitigating risks that could cause the project to delay.
- Manage detailed work plans, schedules and client status reports.
- Responsible for tracking and managing client product migration deliverables
- Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration
- Ensure successful hand-off to client services group for on-going support post product migration
- Collaborate with internal departments to resolve client questions and issues during product migration
- Responsible for keeping the project on track and in scope, anticipating and assessing project issues
- Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal