Customer Service Representative(Semi Voiced) at Proziod Analytics

📢 Job Opportunity: Customer Support Executive – Proziod Analytics Pvt Ltd

📍 Location: Bangalore (Hoodi)
🧠 Experience: 1–5 Years
💰 Salary: Based on current CTC (20–30% Hike – as per interview performance)
🗓️ Working Days: Monday – Saturday
🏢 Mode of Work:

1 Month Training – Work from Office (Bangalore – Hoodi)

Post Training – Hybrid Mode (2–3 days office, rest WFH)

About the Role

Do you enjoy solving problems and ensuring customers are satisfied? Join Proziod as a Customer Support Executive and be the trusted voice of our customers!

Responsibilities

📞 Handle customer queries via phone, email, chat & tickets

🔧 Resolve product/service issues promptly & professionally

📋 Maintain records in CRM tools (Zendesk, Salesforce, etc.)

🤝 Collaborate with internal teams for escalations

📊 Meet KPIs: response time, resolution rate & customer satisfaction

💬 Share customer insights to improve service quality

Requirements

✅ 1–5 years of customer support experience

✅ Fluency in Hindi & English (verbal & written) – mandatory

✅ Excellent communication & interpersonal skills

✅ Calm under pressure, strong multitasking ability

✅ Familiarity with CRM/helpdesk tools preferred

📩 How to Apply
If interested, please reply with the following details along with your updated resume:

Full Name (as per ID proof):

Total Experience:

Relevant Experience in Customer Support:

Current Company & CTC:

Expected CTC:

Notice Period (Last Working Day if serving):

Current Location:

Comfortable with 1 Month Training (Work from Office, Hoodi – Bangalore) followed by Hybrid Mode? (Yes/No):

Hindi Fluency Confirmation (Yes/No):

Comfortable with Monday–Saturday working? (Yes/No):

📧 Send your resume to: nagarjuna@proziod.com