Responsibilities:
- Respond to semi-voice customer inquiries promptly and professionally via phone, email, or chat.
- Assist customers in understanding product features, troubleshooting issues, and resolving concerns effectively. Gather and document customer requirements accurately, ensuring clear communication between customers and internal teams.
- Collaborate with cross-functional teams to ensure timely resolution of customer issues and requirements.
- Maintain detailed records of customer interactions and transactions. Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer experience.
- Adhere to company policies and procedures at all times.
Requirements:
- 6 months to 1 Year of experience in a customer service or semi-voice support role. Excellent communication skills, both verbal and written (Hindi and English).
- Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in MS Office and CRM software.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work occasional evenings or weekends as needed.
- Open for Work from Office.